Refund policy

Last updated: October 3, 2026

We want every order from Crosswind Coffee to arrive in good condition and match what you ordered. If something is wrong, please contact hello@crosswindcoffee.ca so we can help.

Returns on coffee

Coffee is a food product, so we do not accept change-of-mind returns or exchanges, including for taste preferences or a grind selected in error. Please check your coffee and grind selection before ordering. If you need help getting the best from your coffee, we are happy to offer brewing guidance.

Damaged, defective or incorrect orders

If your coffee arrives damaged, defective or different from what you ordered, email us with your order number and a description of the issue. Photos of the coffee, packaging and shipping label can help us understand what happened.

Please contact us as soon as possible, preferably within 14 days of delivery. This is a request for prompt reporting, not a deadline that limits your legal rights. We will review the issue and arrange an appropriate replacement or refund. We will cover any return shipping we require for a confirmed defect or our error.

Please contact us before sending anything back. We will provide instructions if a return is needed.

Changing or cancelling an order

Contact us promptly if you need to change or cancel an order. We will help where possible, but we cannot guarantee a change once preparation or shipping has begun. This does not affect cancellation or refund rights available under applicable law.

Refunds

When a refund is approved, we will confirm it by email and issue it to the original payment method. The time it takes to appear depends on your bank or payment provider. If it has not appeared after your provider's usual processing period, contact us.

Subscription orders

You can stop future subscription orders by cancelling before the next billing date. Cancelling a subscription does not automatically cancel or refund an order that has already been processed. That order remains covered by this policy and applicable law. See our subscription policy.

Your consumer rights

Nothing in this policy excludes or limits any rights or remedies you have under applicable Canadian provincial, territorial or federal consumer protection laws.