Cancellation policy
Last updated: October 27, 2026
Your coffee, on your schedule
Our subscription builder lets you mix and match 1–5 bags per delivery and choose whole bean or ground for filter/drip brewing. Choose any whole-number interval from 1 to 8 weeks. The default is 4 weeks; four weeks means every 28 days, not once per calendar month.
Price and recurring payment
New subscriptions save 10% on the regular one-time coffee price on every delivery. Current prices per 300 g bag are Brazil and Crosswind House $20.70 CAD, Colombia $22.50 CAD, Lift $23.40 CAD, and Ethiopia $25.20 CAD. Your selected coffees, quantity, delivery interval and charges are shown when you subscribe. By completing a subscription checkout, you authorize recurring charges to your selected payment method on that schedule until you cancel. There is no minimum subscription term.
Shipping and any applicable taxes apply to each order. Standard shipping to the ten Canadian provinces is free when that delivery's subtotal is over $60 after discounts and before taxes; exactly $60 does not qualify. Shipping to Yukon, Northwest Territories and Nunavut is CAD $34.95 per delivery at every order value. Express shipping, where offered, costs extra. See our shipping policy.
If a recurring price or other material subscription term needs to change, we will notify you before the change applies and provide an opportunity to cancel before the affected charge, as required by applicable law.
Manage, pause, skip or cancel
Sign in to your customer account and open Subscriptions to view your next billing date, manage your subscription, skip an upcoming order, pause deliveries or cancel. Make changes before the next billing date to prevent that order from being charged.
If you need help accessing your subscription, contact hello@crosswindcoffee.ca as early as possible before the next charge. Please include the email address used at checkout and your order number if available.
Orders already processed
Cancelling stops future recurring orders; it does not automatically cancel or refund an order already processed. Contact us promptly if you need help with an existing order. Our return and refund policy applies to subscription coffee, and your statutory cancellation and refund rights remain unchanged.
Dispatch and availability
Subscription orders are dispatched within 1–3 business days after each order is confirmed and payment is received, excluding weekends and statutory holidays. Carrier transit time is additional. The interval controls recurring orders, not a guaranteed arrival date.
If a selected coffee becomes unavailable, we will contact you about the available options. We will not substitute a different coffee without your agreement.
Payment issues
Please keep your payment method and delivery address up to date. If a payment fails, follow the notification to update your details; payment may be retried. We cannot dispatch an order until payment is completed.
Nothing in this policy limits your rights under applicable consumer protection law.