Shipping policy
Last updated: October 27, 2026
Delivery within Canada
Crosswind Coffee currently ships within Canada only. Prices and shipping charges are in Canadian dollars.
Order preparation
We dispatch orders within 1–3 business days after the order is confirmed and payment is received. Business days are Monday to Friday, excluding statutory holidays. This preparation time is separate from the carrier's transit time.
If an unexpected issue delays dispatch, we will contact you with an update and the available options.
Shipping rates and free standard shipping
For orders of $60 CAD or less after discounts, standard shipping is a flat rate based on your delivery province:
| Destination | Standard shipping (CAD) |
|---|---|
| Ontario | $6.95 |
| Quebec | $8.95 |
| New Brunswick, Nova Scotia, Saskatchewan and Alberta | $10.95 |
| Prince Edward Island, Manitoba and British Columbia | $11.95 |
| Newfoundland and Labrador | $14.95 |
| Yukon, Northwest Territories and Nunavut (all order values) | $34.95 |
The provincial rates apply to merchandise subtotals of CAD $60 or less after discounts, including remote addresses within those provinces. Shipping to Yukon, Northwest Territories and Nunavut is CAD $34.95 at every order value; the free-shipping threshold does not apply to the territories. We select the carrier based on destination and availability. Your shipping charge is shown before you place your order.
Standard shipping to the ten Canadian provinces is free on orders over $60 CAD after discounts and before taxes. The qualifying subtotal must be at least $60.01; an order of exactly $60 does not qualify. Express services, where offered, have a separate charge and are not included in this offer.
Free local delivery in South Ajax
Free local delivery is available to eligible South Ajax addresses. Enter your address at checkout to confirm eligibility and choose local delivery when offered.
Subscription deliveries
Shipping charges and any applicable taxes are calculated for each subscription order. The free-standard-shipping threshold applies to each delivery separately.
Tracking and transit time
We send a shipping confirmation with tracking information when your order is dispatched. Carrier delivery estimates describe transit time, not our preparation time, and can be affected by weather, service disruptions and the destination.
If tracking stops updating, a parcel appears lost, or delivery is marked complete but you cannot locate it, contact hello@crosswindcoffee.ca. We will help investigate with the carrier and work with you on an appropriate resolution.
Address changes and returned parcels
Please check your shipping address before placing your order. Contact us as soon as possible if it needs correcting; changes may not be possible after dispatch. If a parcel is returned because an address was incomplete or incorrect, we will contact you about the available options and explain any proposed redelivery charge before proceeding.
Order problems
For damaged, defective or incorrect orders, see our return and refund policy. Contact hello@crosswindcoffee.ca with any shipping questions. Nothing in this policy limits your rights under applicable consumer protection law.